Terms of Service

Placing an order sends us a request. We review every order and confirm it (usually on WhatsApp); an order is only accepted once we confirm it. We may decline an order, for example if a size or color is unavailable, and we'll tell you why.

Please check the size and color carefully before ordering.

• Prices are in US dollars (USD) and shown on the website when you order.
• Payment is cash on delivery.
• The delivery fee depends on the location you pin on the map and is shown at checkout before you order.
• If a mistake in a price is obvious, we'll contact you before confirming.

Promo codes and discounts have their own conditions (dates, minimum order, eligible products, number of uses) and can't be exchanged for cash. A code can't be combined with other offers unless it says so; if two offers can't be combined, we apply the one that saves you more. We may end a promotion at any time, but we'll honor orders already placed.

Photos on the website are representative; screens can show colors slightly differently. Sizes are EU sizes. If you are between sizes or unsure, message us before ordering.

• Delivery times shown are estimates; requested pairs can take longer, and we'll tell you the expected date.
• For delivery, please pin your location accurately and keep your phone available. If no one can receive the order, we'll contact you to reschedule; a second delivery may be charged.

• You can change or cancel an order free of charge before we confirm it. Message us as soon as possible.
• Once a pair we sourced at your request has been ordered for you, it can't be cancelled.
• If we have to cancel your order, we'll tell you the reason on your tracking page and on WhatsApp.

• We don't accept returns or give refunds.
• You can exchange your pair for another size, color or model. Message us on WhatsApp and we'll arrange it.
• If the new pair costs more, you pay the difference. An exchange may have a delivery fee, which we tell you before we arrange it.

Keep your password private and give us a phone number you use, since we confirm orders on WhatsApp. You're responsible for orders placed from your account. We may suspend accounts that misuse the website or our promotions.

Our designs, photos, logo and texts belong to The Walk. Please don't copy them for commercial use without our permission. Photos you send us for reviews may be shown on the product page, and you can ask us to remove them at any time.

We do our best to make and deliver your order on time and as described. To the extent allowed by law, our responsibility for an order is limited to replacing it or refunding what you paid for it. Nothing in these terms limits rights you have under Lebanese consumer protection law.

These terms are governed by the laws of Lebanon. We may update them from time to time; the date at the top shows the latest version, and orders follow the terms in place when they were placed. Questions? Reach us on WhatsApp +96170022162 or thewalklb@gmail.com. See also our Privacy Policy.